Privacy Policy
Last updated: October 2, 2026
Essenza Reverie & Co. Inc. (“Essenza Reverie,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us, subscribe to our communications or request assistance with travel planning.
Essenza Reverie & Co. Inc. operates as an independent travel advisor affiliated with Boutique Travel Services, 1919744 Ontario Inc., TICO Registration #50022034.
1. Information We Collect
Depending on how you interact with us, we may collect:
• Your name, email address, telephone number and preferred method of contact.
• Information provided through our contact, travel inquiry and newsletter forms.
• Travel preferences, proposed destinations, dates, budget, number of travellers, cruise preferences and other details you voluntarily provide.
• Information required later in the travel-planning or booking process. Sensitive information, such as passport details, dates of birth, health, accessibility or dietary information, will only be requested when reasonably necessary and should be provided through an approved secure method.
• Information about your interaction with our website, such as browser type, device information, pages visited and cookie or analytics data.
• Records of our correspondence, consultations and service history.
Please do not submit payment card or passport information through an ordinary website contact form or regular email unless specifically instructed to use an approved secure method.
2. How We Use Your Information
We may use your information to:
• Respond to inquiries and communicate with you.
• Understand your travel interests and service needs.
• Research, plan, arrange and manage requested travel services.
• Prepare proposals and coordinate bookings.
• Maintain client and business records.
• Send newsletters or promotional communications when you have provided consent.
• Improve our website, services and client experience.
• Meet legal, regulatory, accounting, security and fraud-prevention requirements.
We will not use your personal information for an unrelated purpose without obtaining additional consent when required.
3. How Information May Be Shared
We do not sell or rent personal information.
When reasonably necessary to provide requested services, information may be shared with:
• Boutique Travel Services, our affiliated host travel agency.
• Airlines, cruise lines, hotels, tour operators, insurance providers, transfer companies and other travel suppliers involved in a requested itinerary or booking.
• Technology and business-service providers that support our operations, such as Wix, Google Workspace, Calendly and customer relationship management or email platforms.
• Professional advisers, regulators, government authorities or law-enforcement agencies when required or permitted by law.
Travel suppliers and service providers may maintain their own privacy policies and practices.
4. International Processing and Travel Suppliers
Travel planning frequently involves organizations located outside Canada. Personal information may therefore be processed, stored or accessed in other countries and may be subject to the laws of those jurisdictions.
We limit disclosures to information reasonably required to respond to an inquiry, provide requested services or complete an authorized booking.
5. Consent and Marketing Communications
By voluntarily providing information, you consent to its collection, use and disclosure for the purposes explained at the time of collection and in this policy.
Newsletter and promotional communications are sent only when consent or another lawful basis exists. You may unsubscribe using the link provided in a marketing email or by contacting us. Service-related communications concerning an active inquiry or booking may still be sent when necessary.
6. Cookies and Website Analytics
Our website may use essential cookies and similar technologies required for functionality and security. With your permission where required, it may also use analytics or marketing technologies to understand website activity and improve our services.
You may manage cookies through the website’s cookie settings or your browser. Disabling some cookies may affect website functionality.
7. Information Retention and Security
We retain personal information only for as long as reasonably necessary to provide services, maintain business and booking records, meet legal or regulatory requirements and resolve disputes.
We use reasonable administrative and technical safeguards to protect personal information. However, no website, email system or electronic transmission can be guaranteed to be completely secure.
8. Your Privacy Choices and Rights
Subject to applicable law, you may request:
• Access to personal information we hold about you.
• Correction of inaccurate or incomplete information.
• Withdrawal of consent, where consent is the applicable basis for processing.
• Deletion of information that we are not legally or operationally required to retain.
• Information about how your personal information has been used or disclosed.
We may need to verify your identity before completing a request. Withdrawing consent may affect our ability to provide certain services.
9. External Links
Our website may contain links to travel suppliers, government resources and third-party websites. We are not responsible for the privacy, content or security practices of those external websites. We encourage you to review their policies before providing personal information.
10. Children’s Privacy
Our services are intended for adults. Information about children should be provided only by a parent, legal guardian or person authorized to act on their behalf and only when required for a travel inquiry or booking.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes to our services, technology, practices or legal obligations. The revised policy will be posted on this page with an updated revision date.
12. Contact Us
Questions, concerns or requests regarding this Privacy Policy or your personal information may be directed to:
Privacy Contact: Ana Scalone
Essenza Reverie & Co. Inc.
Ontario, Canada
Email: ana@travelbyessenza.com